This Privacy Policy explains how BetPortal, operated by CREDARA GROUP LTD, collects, uses, stores, and protects your personal information when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand how your data is handled and what rights you hold.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, residential address, and preferred currency. This information is necessary to verify your identity, comply with our obligations under responsible gambling standards, and maintain the integrity of your account. During payment processing, we also collect transaction-related data — including deposit and withdrawal amounts, payment method references, and transaction timestamps — to facilitate secure transfers and maintain accurate financial records on your behalf.

We do not collect more information than is reasonably required for these purposes. Any data gathered at registration or during ongoing use is tied directly to a legitimate operational need, and we do not use it for purposes unrelated to managing your account and the services you access through our platform.

How Your Data Is Protected and Shared

Your personal and financial data is protected using 256-bit SSL encryption across all connections on our web platform. Account data is stored on secured servers with access restricted to authorised personnel only. Internal access controls ensure that your information is available only to staff members who require it to carry out specific operational duties, such as customer support or compliance review.

We share your data with third parties only in limited, clearly defined circumstances. Payment processors and card networks receive transaction data solely to complete deposits and withdrawals. Identity verification services may receive relevant documents when we are required to confirm your identity as part of standard due diligence checks. Where we are legally obliged to do so, we may also disclose relevant information to regulatory or law enforcement authorities. We do not sell your personal data to any third party, and we do not share it for marketing purposes with external organisations.

If you wish to exercise your data rights — including requesting a copy of the information we hold about you, asking us to correct inaccurate details, or requesting the removal of your data following account closure — you may contact our support team through the channels listed on our website. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection obligations.

Following account closure or a period of inactivity, we retain your data for as long as required to satisfy our legal and regulatory obligations. Once that retention period has passed, your information is securely deleted or anonymised. The length of the retention period may vary depending on the nature of the data and the obligations that apply to it.

If we make material changes to this Privacy Policy, we will notify you through your registered account or by a prominent notice on our web platform before those changes take effect. Continued use of BetPortal following notification of an update indicates your acknowledgement of the revised terms. If you have questions about how your data is handled, please reach out to our support team, who can direct your enquiry to the appropriate compliance contact.